Supervision/Leadership Training
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Clients love our top quality, world-class, award winning management and supervisor/leadership training programs in English and Spanish. We can deliver these programs for you, or your in-house experienced trainers can conduct the courses themselves. There is no requirement to attend costly "Train-the-Trainer" certification programs because our facilitator's guides provide explicit instructions, schedules, and resources that reduce prep time and assist an experienced trainer in flawless delivery.
Our experiential programs go beyond telling and showing learners what to do, how to do it and when to do it. Each four-hour module provides practice, coaching, and more practice as they develop and enhance behavioral-based skill acquisition. The goal is to produce skilled supervisors and managers through practical, realistic, skill-based training. It works!
We have also extracted the substantive content of all modules to construct our award-winning online program. You'll find this option an excellent resource for refresher training or "ramp up" training for a new supervisor who must fill in between classes. If your organization is widely dispersed, our on-line courses provide an opportunity to conduct the cognitive phase of the training, saving time needed in the classroom.
Attendees will learn basic management, supervisory, and coaching skills with this series. It begins with two core courses: Essential Skills of Leadership and the Essential Skills of Communicating. After that, specific skills such as:
|
Coaching Job Skills |
Developing Performance Goal & Standards |
| Communicating Up | Improving Work Habits |
| Managing Complaints | Providing Performance Feedback |
| Resolving Conflicts | Supporting Change |
| Delegating | Effective Discipline |
Recently, we've added a Leadership Plus curriculum to enhance the fundamental skills. These courses include:
Motivating Team Members
Hiring Winning Talent Retaining Winning Talent Solving Workplace Problems Leading Successful Projects Developing and Coaching Others - Leadership Version Developing and Coaching Others - Senior Management Version “I am aspiring to become a supervisor and the information has been preparing me for the next step as well as helping me with my current job. As a lead accountant in my department, I’ve been able to apply many of the tips and skills. I’ve learned to pay more attention to my co-workers. For example, the “Managing Complaints” course has shown me the importance of resolving minor issues NOW before they get out of hand. I also like the way courses are laid out. They have a nice mix of videos and exercises to keep you interested along the way.”
Lisa Mantei, Sr. Accountant ♦ Community Memorial Hospital
“As an experienced manager, I know how easy it is to let my people management skills slip, so I can always use tons of practice to keep me on track. I took several of the supervisory courses, and really liked their convenience and standard format. They were well-integrated, fluid and easy to follow. A major benefit for me was learning to be proactive when handling sensitive situations. By following a series of basic principles outlined in the courses, I can remain professional, rather than personal or emotional, when dealing with employees.”
Kim Pritzl, – Chief Financial Officer ♦ Professional Services and Community Impact Programs
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We are proud that Human Resource Executive Magazine awarded their Product of the Year to this series. We are convinced that you will find the flexibility, content, and design equally impressive. More information about each course may be viewed and printed with the free Adobe Acrobat® Reader:
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Series Overview: Skills Points & Objectives
This is a highly useful document because it provides an at-a-glance summary of the key points for all 12 modules in the program. We like it best because it's designed to give you the critical information quickly.
Open PDF (English Version) FOR MORE INFORMATION (You may save this file for later review or print it directly)
Open PDF (SPANISH Version)--Please be patient, takes a little more time to download than others. (You may save this file for later review or print it directly)
More specific details for each modules are available below.
Essential Skills: Core Modules
Essential Skills: Supplemental Modules
- Effective Discipline
- Developing Performance Goals and Standards
- Coaching Job Skills
- Delegating
- Managing Complaints
- Resolving Conflicts
- Supporting Change
- Improving Work Habits
- Providing Performance Feedback
- Communicating Up
Essential Skills: Leadership Plus Modules
- Motivating Team Members
- Hiring Winning Talent
- Retaining Winning Talent
- Solving Workplace Problems
- Leading Successful Projects
- Developing and Coaching Others - Leadership Version
Essential Skills of Leadership builds a foundation that enables team leaders to manage their team toward a shared goal: achieving the organization's strategic objectives. These are the primary skills that build rapport and teamwork. This module teaches you how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This basic module describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues. Assuring that people understand each other is the fundamental challenge in organizations today. This module meets that challenge.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This automated report provides supervisors and managers critical information about their behavioral styles and how they are understood and often misunderstood by others. It identifies strengths and potential blind spots. It provides specific and pragmatic guidance for how to deal with those who are exhibiting differing behavioral styles. It also provides information they may want to share with their manager about how best to interact with them. This report is an optional but highly recommended part of this supervisor training program. It is also available as a stand-alone product. Call us at 760-633-4444.
OPEN PDF FOR SAMPLE REPORT. (You may save this file for later review or print it directly)
OPEN PDF FOR PARTIAL LIST OF USERS. (Includes Coca-Cola, AT&T, 3M, and many more)
This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
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Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
Once a team member's performance has been assessed, the team leader identifies specific areas that need improvement. This module teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours.
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This module gives valuable insights into and practice of the "Three W's" of effective delegation: When should team leaders delegate? Whom should they delegate to? and What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours.
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the "hidden agendas" that so often underlie chronic grievances.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
As the link between management goals and the frontline labor force, the manger or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
Absenteeism . . . Repeated tardiness . . . Drug and alcohol abuse . . . These are some of the issues managers and team leaders face today. Quoting company regulations to the reluctant worker won't solve the problem. The truly effective manager or team leader will translate the rules into codes of conduct that are meaningful to the team member and do it in a supportive, nonthreatening way. This module teaches you how it's done.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This module teaches the way an evaluation is done by the experts. First, relevant performance standards are established. Then, the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
To communicate effectively with your manager, you have to understand the manager's style and environment. Some prefer brief overviews, while others demand detail. Since you cannot change your manager, you have to adapt your own style to fit his or hers.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
To motivate others, you need to identify the factors that motivate individual team members to perform effectively. This module is designed to help you understand how motivation varies from team member to team member. Ultimately, you will be able to create a work environment for each team member that will motivate higher performance.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
Getting the right people onboard can be a challenge, but it is a crucial part of success. When you hire talented employees, who are a fit technically and organizationally, the team 's cohesion increases, and turnover is often reduced. This module teaches managers an efficient step-by-step interview process that includes using competency-based interview questions to ensure that you select the most qualified candidate.
Course Length: Classroom 8-hours.
Online: 3.5 - 4-hours
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Employee retention is a key factor to improving the bottom line. The replacement costs of an employee is often triple the position's original salary when you consider hiring costs, productivity loss, and ramp up time. Within your own team, it is important to identify their attrition risks, what motivates them, and how to build their commitment. Here, you will learn the STARS Model to identify specific retention practices you can personally apply with your team members right away. You will be able to develop and implement a proactive Retention Action Plan that will reduce unwanted turnover within your work team.
Course Length: Classroom 8-hours.
Online: 3.5 - 4-hours
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We often find ourselves in a a reactive problem solving mode--fixing what's wrong. This module addresses not only how to get to the root cause and solutions, but also focuses on pro-active problem solving It provides an efficient approach and effective tools for improving current processes to solve business problems. Participants learn how to identify the problem, evaluate the cause, select and implement the best solution, and determine what feedback and follow-up will be required.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
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Successful projects can lead to repeat business, increased revenues, and highly satisfied employees. The outcome of every project is likely to have a direct impact on business goals. This module teaches managers the four phases of every project and how to ask the right questions in each phase of the project. Participants will also learn how to use a clear system to track project progress and update stakeholders.
Course Length: Classroom 16-hours.
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Coaching is a crucial part of reinforcing employee training and development. It helps employees make permanent behavioral changes toward reaching their goals. With various coaching methods available, this module teaches you how to select which method will best support the individual needs of each employee. You will acquire coaching techniques that impact employees before, during, and after each element of the coaching process.
Course Length: Classroom 4-hours.
Online: 1.5- 2-hours
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This version of the Developing and Coaching Others module meets the same objectives as mentioned above in the leadership version. In addition, senior managers receive a resource CD-Rom and online access to all the leadership curriculum modules for one year.
Course Length: Classroom 4-hours.
Online: All courses available
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
