Customer Service Training
Get on Track
We're delighted to report that in the year 2000, HRE Magazine honored our Customer Service Series with its "Top Ten Products of the Year Award". This series is the only customer service program to have won a comparable award. Innovative and pragmatic, it achieves results. Hospitals, governmental agencies non-profit agencies embrace it because emphasizes service to both the internal and external customers. Call centers and Customer Service Centers love it because it was developed with their help. It addresses core issues and provides practical solutions. Very behaviorally oriented, this program uses PowerPoint Presentations, Full Color Overheads, a Model, Leader's material, and Participant workbooks. It is a day and a half of training, or three half-days of training. Qualified companies can arrange for a preview of the entire program.
More information about each course may be viewed and printed with the free Adobe Acrobat® Reader:
Customer Service Overview
For a general overview PDF of the entire program.
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
Customer Service Training Modules Include:
- Winning Through Customer Service-New Edition.
- Customer Service Behavior Report from TTI
- Customer Service Series Online.
- Telesales and Service Series Online.
This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over fifty organizations within the service industry and over 10 years of product field research. At the heart of this program, is a step-by-step process for conducting a customer service transaction.
Course Length: 1, 1 1/2 or 3 half-days.
OPEN PDF FOR MORE INFORMATION. (You may save this file for later review or print it directly)
This automated report based upon an online survey allows your people who service both internal and external customers to learn more about how their individual behavioral styles are understood and misunderstood by those with whom they work. It also gives them very specific guidelines for dealing effectively with those exhibiting behaviors associated with different behavioral styles. This is an optional but highly recommended part of our Customer Service Training. It is also available as a single, stand-alone product.
Contact us at 760-633-4444
Open PDF of Sample Report. (You may save this file for later review or print it directly)
Open PDF for partial list of Users (See some of our users...Coca-Cola, AT&T, 3M, many more).
Customer service is one of
the critical factors that help an organization to maintain the competitive edge.
You want to retain customers and build your business. Now, more than ever, with
the new global business challenges and technologies, it is critical that service
representatives understand their role in this and work to keep customers coming
back. With Skill Builders such as: Delivering Customer Focused Service and
Dealing with Difficult Customer Situations they can.
Course Length: Internet/Intranet—1.5 hours each.
OPEN PDF FOR MORE INFORMATION. (You may save this file for later
review or print it directly)
Keeping existing customers is
far less expensive than finding new ones. Every move your representatives make
counts in keeping customers and winning new business. This series teaches your
representatives to establish a positive relationship, make clear
recommendations, negotiate with sensitivity, use effective listening skills and
move confidently to the recommendation stage. Titles are: Initiating an Outbound
Call, Making Customer Recommendations, Negotiating About Money, Completing the
Customer Agreement, and the Incoming Sales or Service Call.
Course Length: Internet/Intranet—1.5 hours each.
OPEN PDF FOR MORE INFORMATION. (You may save this file for
later review or print it directly)
